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We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential (including, without limitation loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, lost business, loss of goodwill, loss of contracts increased overheads or administrative expenses or management time) arising out of your use of or inability to use this Website, or from any information or omission contained m this Website
We do not exclude our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.
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Except where specifically stated in respect of on-line products, nothing in these pages constitutes either an offer, or legal or other professional advice and by using this Website you confirm that you have not relied on any such content.
The Website contains links to other websites not operated or controlled by us. If you use these links, you will leave the Website. These links are provided for convenience only and do not constitute any endorsement by Boulter & Co LLP of the organisation promoted on the linked websites, their products or services.
We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.
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Client care terms
All Solicitors must attempt to resolve concerns that may arise with their services and charges including the standard of client and case care as well as their bills. It is important to us that any problem, concern or complaint raised by a client is resolved without delay.
The details of the person (case worker) conducting your case will be confirmed within the letter confirming the terms upon which we act on your behalf. The Solicitors Regulation Authority requires a supervisor/principal to be allocated to each case. Unless otherwise notified Andrew Joannides is the principal in all cases.
Any queries or concerns about our work or charges should be raised with the case worker or if you would prefer not to speak to the case worker, please contact the case supervisor. In the event matters can not be resolved please write to the Client Care Partner Mr Andrew Joannides at First Floor 11-19 Park Road London N8 8TE. The letter should contain as much detail regarding the complaint as possible together with copies of any relevant documents. Thereafter Mr Joannides will investigate the complaint and report the outcome together with any actions to remedy the problem.
Our complaints policy
If you have a complaint, contact the Client Care and Complaints Partner Mr Joannides by letter with the details.
What will happen next?
1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. You can expect to receive our letter within four working days of receiving your complaint.
2. We will record your complaint within a central register and open a separate file for your complaint. We will do this within two working days of receiving your complaint.
3. We will acknowledge your reply to our acknowledgement letter and confirm what will happen next. You can expect to hear from us within four working days of your reply.
4. We will then start to investigate your complaint. This will normally involve the following steps:-
i. The case worker will be asked to respond to your letter of complaint and supply any relevant documents (case papers) within five working days. The response will be considered and discussed between the case worker and Complaints Partner which may also involve the case supervisor within the following five working days.
ii. The Complaints Partner will then send a written explanation in response to your complaint and any suggested remedies to resolve matters as quickly as possible. Alternatively you will be invited to a meeting to discuss and hopefully resolve matters. This will take up to five working days after stage i above.
5. At this stage, if you are still not satisfied you should contact us again by letter and we will review the position and respond in writing within five working days of receiving your letter.
6. In the event matters can not be resolved despite the complaints procedure or if you do not wish to implement the procedure you should contact the Legal Services Ombudsman by post at Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333 or by email at email@example.com.
You can also visit the Legal Ombudsman’s website at www.legalombudsman.org.uk Any complaint or challenge to a bill of costs should be made to the Ombudsman without delay. Your position could be prejudiced if you fail to complain within six months of last contacting us or within one year from when you became aware of the circumstances resulting in your complaint.
If we have to change the timescales for the complaints procedure, we will let you know and explain why.
Boulter & Co LLP
First Floor, 11-19 Park Road
London N8 8TE
DX: 35966 Crouch End
Tel: 020 8340 0222
Fax: 020 8341 7301
Address: 90 Church Street Enfield
Post Code: EN2 6AR
Tel: 020 8366 6411
Fax: 020 8367 7288
Boulter & Co LLP are authorised and regulated by the Solicitors Regulation Authority SRA number 280438
Boulter & Co LLP carry professional indemnity insurance for all transactions and cases at a minimum value of £3,000,000.00 per transaction or case.
The current insurer details are available on request.
The partners are Andrew Joannides, Rupert Chichester, John Appleton and Sally Louca.
We do not accept service by fax or email.