At Boulter & Co LLP we understand that not every dispute needs to end in court. As part of our commitment to providing effective and balanced dispute resolution, we are proud to offer mediation services led by Ebru Osoy, an Accredited Mediator in Civil and Commercial Disputes.
Our mediation practice is guided by neutrality, professionalism, and a commitment to fair outcomes. We provide a structured environment where parties can discuss their issues openly, explore interests, and work collaboratively toward a mutually acceptable resolution.
Why Choose Mediation?
- Confidential: Unlike court proceedings, mediation sessions are private.
- Cost-Effective: Avoid the high legal costs and time delays of litigation.
- Flexible: Solutions can be tailored to the needs of all parties involved.
- Preserves Relationships: Particularly valuable in commercial and partnership disputes, mediation helps maintain professional and business relationships.
Areas of Expertise
Our accredited mediator can assist clients in a wide range of matters, including:
- Contract and commercial disputes
- Partnership and shareholder disagreements
- Property and real estate matters
- Professional negligence
- Debt and financial claims
- Employment and workplace conflicts
Our Commitment
At Boulter & Co LLP we are dedicated to resolving disputes efficiently and constructively. Our accredited mediator brings impartiality and a results-oriented mindset to every case helping clients achieve clarity, closure, and confidence in the outcome.
Complaints Procedure
1. This procedure applies only to complaints about mediation services provided by the mediator at Boulter & Co. LLP. It does not cover complaints relating to legal advice or other legal services, which are dealt with under Boulter & Co. LLP’s general client complaints procedure.
2. Boulter & Co. LLP is committed to providing a professional, impartial, and high-quality mediation service. This Complaints Procedure explains how complaints about the mediation services provided by Boulter & Co. LLP will be handled. You are welcome to raise any complaint orally in the first instance, if you wish, as we may be able to resolve the matter immediately. If the matter is not resolved to your satisfaction, please follow the steps below to submit a formal complaint.
Complaints must be made in writing and sent to:
Boulter & Co. LLP
Contact: Andrew Joannides – Senior Partner
Email: a.joannides@boulterandco.com
Address: First Floor, 11-19 Park Road, Crouch End, London N8 8TE
The complaint should include:
- The complainant’s name, address and other contact details
- Details of the complaint
- Relevant dates, documents and any supporting information
- Your suggestions for how you would like the matter to be resolved.
3. We will acknowledge receipt of your complaint in writing within 5 working days.
4. All complaints will be investigated and responded to in writing within 21 working days of receipt. Where it is not possible to complete the investigation within this timeframe, you will be informed in writing of the reason for the delay and given an estimated response date.
5. Complaints relating to mediation services will be investigated by the senior partner named above or another suitable senior member of the firm who has not been directly involved in the mediation. The complaint will be considered fairly, objectively, and transparently.
The written response will set out:
- The findings of the investigation
- Any conclusions reached
- Any action to be taken, where appropriate
6. If you remain dissatisfied with the outcome of the complaint, you may request a further review. Any request must be made in writing within 14 days of the date of the decision and must include the reasons for requesting the review.
7. The review will be carried out by another senior member of the firm, who has not previously been involved in the complaint or the mediation. You will be informed in writing of the outcome of the review within a reasonable timeframe.
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